Support

Frequently asked questions

How do I play?

Each snake moves in the direction its head is facing. Tap a snake whose way out is clear and it slides off the board. Tapping a blocked snake costs a heart. Free every snake before the clock runs out to win the level.

I am stuck on a level. What can I do?

Use the boosters under the board: Undo takes back your last move, Hint shows a snake that can leave, and Remove takes a snake off the board. If you run out of hearts or time, you can get more with coins or by watching a short video.

How do I restore my purchases?

Open Settings from the map (the gear button) and tap “Restore purchases”. Remove Ads and snake skins come back on any device that uses the same Apple ID. Coin packs are used when you buy them, so they cannot be restored.

What does Remove Ads do?

It removes the banner and the full-screen ads for good. Reward videos stay optional: they only play when you tap a “free with a video” button.

I changed phones or deleted the game. Where is my progress?

Progress is saved on your device only, so a new device or a reinstall starts from level 1. Your purchases can still be restored (see above).

How do I turn reminders on or off?

In the game: Settings → Reminders. You can also manage them in your device settings → Notifications → Snakeroo.

How do I ask for a refund?

Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.